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Account Information
Account Number (as it appears on your statement)
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Zip Code (of your service address)
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Profile Information
User Name (6-50 characters long)
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User name must be 6-50 characters long.
Email Address
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Email address must be of the form 'name.1-a@website.com'.
Profile Password
Password
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Confirm Password
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9 characters
1 number
1 lowercase
1 uppercase
1 special character
Payment Portal Support
For help logging in, making a payment, or using an automated service
855-270-3592
customerservice
@firstbilling.com
Customer Service Hours
Mon - Fri:
8:00AM - 6:00PM
all times are Eastern Standard Time
Account Support
For utility-related problems or questions about your invoices
Account Questions?
customerservice@cocoafl.org
321-433-8400
Customer Service Hours
Monday - Friday: 8:00AM - 4:30PM
24-Hour Automated Phone Payments
321-433-8400
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